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Getting Started

13

Full Video Tutorial (30 mins)
Adding a Client
Sending Your Client a Session Link
Starting a Session
Session & BLS Controls
Adding Session Dates & Times
Video Background Effects
Sharing Your Screen
Record a Session
Whiteboard
In-Person BLS Tools
Using External Video (e.g. Zoom)
Instant Online Session

Device Setup

4

Device Setup & Compatibility Guide (For Therapists)
Auditory BLS With Apple iPad / iPhone
Auditory BLS With Android Tablet / Phone
Auditory BLS With Wireless Headphones

Admin & Settings

6

Change Session Invite Text
Reset Your Password
Update your payment details
Update your email address
Add Shortcut to your Desktop (Mac)
Add Shortcut to your Desktop (Windows)

Guides For Clients

4

Preparing For Your Session (Client Version)
Using Apple iPad / iPhone (Client Version)
Using Android Tablet / Phone (Client Version)
Using Wireless Headphones (Client Version)

Privacy, Security & Legal

3

Platform Security Information
Privacy Policy
Terms of Use

Solving Issues

6

Simple Steps to Solve Occasional Issues

Connection

Blocked Video – Network Settings
Improving Your Internet Speed

Video

Solving camera issues
Video Issues – Low Quality / Call Dropouts

Audio

Auditory BLS – I can hear BLS even when ‘Client Only’ is selected

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Updated on March 23, 2022

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