Getting Started

16

• Accounts, Free Trial and Subscriptions
• Platform Overview (2 min video)
• Online Sessions (3 min video)
• BLS Tools Guide (7 min video)
• Adding a Client
• Sending Your Client a Session Link
• Starting a Session
• BLS Settings – Autosave, Templates & Defaults
• Video Call Background Effects
• Record a Session
• Sharing Your Screen
• Whiteboard
• In-Person BLS Tools
• Using External Video (e.g. Zoom)
• In-Depth Video Tutorial (30 mins)
• Group Video Calls

Device Setup Guides

4

• Device Setup & Compatibility Guide (For Therapists)
• Preparing For Your Session (For Clients)
• Auditory BLS Setup Guide (For Therapists)
• Tactile Tappers Guide (For Therapists & Clients)

Admin & Settings

9

• HIPAA Business Associate Agreement (BAA)
• Access and manage your invoices
• Change Session Invite Text
• Reset Your Password
• Update your payment details
• Update your email address
• Managing Your Subscription
• Add Shortcut to your Desktop (Mac)
• Add Shortcut to your Desktop (Windows)

Privacy, Security & Legal

3

• Platform Security Information (inc HIPAA/GDPR)
• Privacy Policy
• Terms of Use

Setup Issues

5

• Can’t Connect to a Session
• Video Calls – Webcam or Sound Issues
• Video Calls – Quality/Stability Solutions
• Audio Tones/BLS – Not Heard/Not In Stereo
• Other Issues…

Getting in touch

1

• How to contact us

Enterprise Users

3

• Information for Organisations
• Enterprise User Management Tool
• Enterprise Network Configuration Settings

Advanced

5

• Viewing/Exporting Session Log
• Keyboard Shortcuts
• Call Waiting (Next Client Alert)
• Translate Platform Into Another Language
• Live Video Captions & Translations