Group Video Calls

Group Calls Overview #

The platform now supports multiple participants joining a call. This feature has been designed specifically for the types of scenarios that EMDR therapists may encounter in their practice:

  • Including a translator
  • Supervision
  • Running EMDR training sessions
  • Couples EMDR therapy
  • Group sessions

To set up a group call #

  • Go to your Practice Manager
  • Select ‘Add New Group’
  • Enter a name for your group
  • Select ‘Send Group Invite’
  • Send the session link to anyone who you want to be able to join the session

To start a group call #

  • When it is time to begin the group call, select ‘Start Session’ next to your group name
  • You will then be able to admit participants into the call when they arrive.

To manage the group during a call #

  • Go to ‘More Options’

  • Select ‘Manage Participants’

Group Call Modes #

Group call sessions have been designed with a range of ‘views’ or ‘modes’ to cater for the common reasons that therapists are using group calls.

Group call modes can be selected by going to ‘More Options’ and select ‘Manage Participants’

Discussion Mode #

Useful for general discussion when BLS Tools are not needed – All participants can see each other clearly on screen

Presentation Mode #

Useful for group demonstrations/training on the platform or on use of EMDR tools – Participants will see you large on their screen and will all experience BLS as a client would in a 1:1 session.

Client + Observers Mode #

Useful for enabling a supervisor or translator to attend a session – You select a ‘Primary Client’ whose experience will then be the same as in a 1:1 session. Other participants (observers) will see the video of you and your client side-by-side so they can view the session but not be a distraction to your ‘Primary Client’. When you select this mode you will be prompted to select which client is the ‘Primary Client’. Once this is selected all other participants become ‘Observers’

Feature Notes #

  • This feature is still a Beta version, meaning we’re still refining it and currently offering it to our users at no extra charge.
  • Please let us know what you think and pass on any suggestions
  • This feature is not currently supported on our app for Apple iPad/iPhone.
  • Maximum participants on a call is 10 (please contact us if you need to run a call with more participants
  • This feature is not currently supported on our app for Apple iPad/iPhone.
  • Recording of group calls is supported in a limited way. By default, it will record the video of you and the video of the first participant to join your call. If you select ‘Client + Oberservers’ mode then the client who you select as the ‘Primary Client’ will have their video included in the recording instead of the first participant to join the call.