To help reduce distractions for clients and also maintain your privacy, therapists can blur their video background.
How to turn on background blur
This feature is not yet available to clients but we are working to add this.
This feature is currently available on Chrome (PC/Mac) and Edge (PC).
Background removal is a processor intensive task. If you have an older or lower powered computer you may find that video quality is impacted when in use. You should try closing other programs and browser tabs to free up system resources if you experience this.
Background removal works best when there is plenty of light. This helps the software to understand what part of the image is you and what is the background.
Ensure hardware acceleration is ON in your browser. See this article for how to check this setting in Chrome.