Welcome to the Bilateral Base EMDR platform.
If you’re using the platform for the first time then this guide will walk you through the steps to getting connected with your therapist.
If you’ve previously be used to using version 1 of the platform this guide will help you understand the differences in version 2 which all therapists will be using from 8th Jan 2022.
The platform enables your therapist to easily set up a video call with you via the Bilateral Base platform which also includes the specialised tools that may be used as part of EMDR therapy.
In a majority of cases you will not have to do anything different than if you were using Zoom or any other popular video conferencing service, however we suggest you have a quick read of the information below that should help ensure that your call is set up properly and that it is possible for your therapist to be able to use all the different tools that are available to them.
The platform is used via the web browser on your device. Here is a list of browsers that can be used by device type:
We recommend Chrome for PC/Mac. While all the main browsers do provide support for the technologies we rely on for video conferencing and EMDR therapy tools. The quality of that support is variable. Chrome has excellent support. Edge has very good support. In our experience Firefox and Safari (for PC/Mac) have ok support (a small number of users do occasionally find they have issues). If you do experience issues with using a particular browser then switching to Chrome will likely resolve the issue.