Record a Session

Bilateral Base enables therapists to securely record their sessions for reasons such as supervision or accreditation.

This guide will show you how to:

  • Record an online therapy session
  • Save the recording at the end of the session
  • View the session recording
  • Share the recording (e.g. with your supervisor)

An hour of recording will use ~500mb (0.5gb) of disk space.

We recommend that you keep each recording under 90mins, otherwise the files can get extremely large and may give your computer indigestion!


How to Start Recording #

  • Select ‘Session ‘Options’
  • Select ‘Start Recording Session’

When you start recording, your client will see a message on their screen to let them know.

Location of record option


How to Stop Recording #

When you are ready to stop recording:

  • Select ‘Session ‘Options’
  • Select ‘Stop Recording’

Your file will be saved to your ‘internet downloads’ folder.


How to Find Your Saved Recordings #

Once you have stopped your session recording, it will be saved to whichever folder has been set for internet downloads. This will be the default folder unless this has been changed.

Windows default folder:

Mac default folder:

How to find your ‘internet downloads’ folder #

This is how to find your internet downloads folder in Google Chrome (it is very similar in other browsers):

  • Open Chrome Browser and Click the 3 ‘dots’ in the top right corner
  • Click ‘Downloads’
  • You will now be able to see your saved files in Chrome. The file name will include ‘BilateralBase-Recording’ + your client’s name / identifier
  • Click ‘Show in folder’ to see where it has been saved

How to view a recording #

Session recordings will be saved in the .webm format. This video file type provides excellent quality in a small file size. It is now supported by most media players, and an easy way to view is by using the Google Chrome web browser.

How to view your video file in Google Chrome: #

Method 1:

  • Open Chrome
  • Press CTRL + O (CMD⌘ + O on Mac) on your keyboard
  • Locate video and click ‘open’

Method 2:

  • Locate the video file in ‘File Explorer’
  • Right click on the file
  • choose ‘open with’
  • Choose ‘Chrome’

How to share your session recording #

To protect the privacy of you and your clients, recordings of sessions are only stored on your local computer (not on Bilateral Base’s Servers).

Here are some suggested ways that you can safely share your file with a trusted recipient:

  • Method 1 – Using a cloud storage space like Google Drive, Dropbox, or OneDrive is one of the easiest and most popular methods for securely sharing large files.
  • Method 2 – is a simple, free service for transferring large files and you don’t need to create an account