This information is only relevant if you want to use auditory bilateral stimulation (BLS) with a client AND you or your client will be using wireless headphones.
We work hard to make sure the Bilateral Base platform is compatible with whatever device you and your clients have available (and Bilateral Base supports the widest range of devices compared to other EMDR platforms).
Wireless headphones are becoming increasingly popular and we see a small but growing number of clients and therapists who want to use them during Bilateral Base online sessions.
In general we recommend that you and your clients use wired headphones for your sessions as they tend to be more reliable. However we recognise that wireless headphones may be preferred or they may be the only option available so we have made sure they can be used in most scenarios.
If you are NOT planning to use auditory BLS then wireless headphones can be used by you or your clients without issue on PC/Mac.
If you are planning to use auditory BLS and you or your client will be using wireless headphones then there are a few things to know.
Please note – we continue to work hard to ensure that the Bilateral Base platform ‘just works’ on any device/setup that you or your clients may have and we already offer the widest support of any online EMDR platform. With technology evolving quickly and with the petitions and pressure we are putting on the device manufacturers to address any special cases or compatibility issues, we are hopeful that at some point we no longer need to have any exceptions or special cases. These special cases are not unique to Bilateral Base and affect other online therapy platforms also (although they may not always provide clear information on them). Please also note that the goal posts for these issues do sometimes move as new products are released and software for Apple/Android is updated, so while we make every effort to keep this information correct and up to date, if you do experience something that is different to what we have described, then please contact us so we can assist you.