Video call quality/stability is primarily determined by the speed and quality of the internet connections that you and your client have.
The video conferencing technology we use works on a peer-to-peer model, this means that once our servers have done an ‘introduction’ at the start of the call to allow your computers to find each other, the video call connection is then direct between therapist and client devices – it does not pass through our servers.
If you or your client are using a slow or poor quality internet connection, then this is the most likely cause of call quality or reliability issues.
If you normally have good quality calls but then have a session with a client where the video quality is problematic, then this is likely due to you client’s internet connection.
Another factor that contributes to video quality, is the speed of your and your client’s computer/device. Video calls use a lot of processing power and memory and if your device is old or ‘clogged up’ with too many tasks or open programs, it will sometimes need to sacrifice video quality in order to keep the video call running.